Who We Are

Sincole Co., Ltd.,（香港芯固科技有限公司）

Controller: Sincoole Mall
Contact: [marketing-01@sincoole.com]
Registered Office: [Gushu 2nd Road,Bao’an District, Shenzhen City, Guangdong Province]
Data Protection Officer (DPO): [Gavin.Fan/ marketing-01@sincoole.com]

Our website address is: https://www.sincoole.net.

Thank you for visiting Sincoole Mall.

We are a company specializing in the R&D and production of rugged 三防 (three-proof) devices. To ensure your excellent experience, please read this Privacy Policy and provide a consent document to obtain permission to use our services.

What Personal Data We Collect and Why We Collect It

1.Personal Data We Collect

  • Provided by You: Name, email, address, payment details, purchase history.
  • Automatically Collected: IP address, browser type, device info (via cookies/analytics).
  • From Third Parties: Social media logins (if applicable), payment providers.

2.Lawful Basis for Processing

  • Consent: For marketing communications.
  • Contract Performance: To fulfill orders and manage accounts.
  • Legitimate Interests: Improve services, prevent fraud, analyze trends.
  • Legal Obligation: Tax compliance, anti-money laundering.

3.How We Use Your Data

  • Process orders and payments.
  • Send order updates and customer support.
  • Personalize recommendations (based on consent).
  • Monitor website security and prevent abuse.

4.Data Sharing

  • Third-Party Service Providers: Logistics, payment gateways, IT vendors (all bound by data processing agreements).
  • Legal Requirements: To authorities if required by law.

5.Data Retention

  • Orders: 7 years (for tax purposes).
  • Account data: Until account closure (plus 2 years for dispute resolution).
  • Cookies: 12 months (unless deleted by user).

6.Your Rights Under GDPR

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Erasure: "Right to be forgotten" (subject to legal exceptions).
  • Restriction of Processing: Contest data accuracy or lawfulness.
  • Data Portability: Request data in a structured format.
  • Withdraw Consent: For marketing-related processing.
  • Lodge a Complaint: To your local data protection authority.

7.Cookies and Tracking Technologies

  • Necessary Cookies: For website functionality (e.g., cart storage).
  • Analytics Cookies: Google Analytics (anonymized data).
  • Marketing Cookies: For retargeting ads (require user consent).
  • Cookie Settings: Users can manage preferences via our Cookie Banner.

8.Children’s Data

  • We do not knowingly collect data from minors under 16 (or local age limit). Parents must consent for users below this age.

9.Updates to This Policy

  • We will notify users of material changes via email or in-app message at least 30 days prior.

 

Contact Us

For privacy inquiries: [marketing-01@sincoole.com].